{"id":17554,"date":"2020-07-29T16:10:34","date_gmt":"2020-07-29T19:10:34","guid":{"rendered":"http:\/\/creapb.org.br\/?page_id=17554"},"modified":"2020-08-10T09:12:13","modified_gmt":"2020-08-10T12:12:13","slug":"servicos-da-ouvidoria","status":"publish","type":"page","link":"https:\/\/creapb.org.br\/site\/servicos-da-ouvidoria\/","title":{"rendered":"Servi\u00e7os da Ouvidoria"},"content":{"rendered":"<div>\n<h2>Como solicitar os servi\u00e7os da Ouvidoria:<\/h2>\n<\/div>\n<h3>Atrav\u00e9s de Registro das Manifesta\u00e7\u00f5es<\/h3>\n<p><strong>Den\u00fancia<\/strong> \u2013 Pr\u00e1ticas de irregularidades ou de atos ilegais cometidos por profissionais ou empresas de engenharia e demais modalidades que necessitem da atua\u00e7\u00e3o do CREA\/PB, ou ainda, den\u00fancia de risco coletivo. Ser\u00e1 apurada mediante ind\u00edcio m\u00ednimo de relev\u00e2ncia, autoria e materialidade dos fatos.<\/p>\n<p><strong>Reclama\u00e7\u00e3o<\/strong> \u2013 Manifesta\u00e7\u00e3o de insatisfa\u00e7\u00e3o relativa \u00e0 presta\u00e7\u00e3o de qualquer servi\u00e7o prestado pelo CREA\/PB.<\/p>\n<p><strong>Elogio<\/strong> \u2013 Reconhecimento e\/ou satisfa\u00e7\u00e3o sobre o servi\u00e7o prestado pelo CREA\/PB.<\/p>\n<p><strong>Sugest\u00e3o<\/strong> &#8211; Apresenta\u00e7\u00e3o de ideias ou formula\u00e7\u00e3o de propostas de aprimoramento dos servi\u00e7os prestado pelo CREA\/PB.<\/p>\n<p><strong>Solicita\u00e7\u00e3o<\/strong> &#8211; Solicita\u00e7\u00e3o de provid\u00eancias junto aos setores do CREA\/PB.<\/p>\n<p><strong>Aten\u00e7\u00e3o<\/strong> &#8211; A Ouvidoria atua em \u00faltima inst\u00e2ncia na media\u00e7\u00e3o das demandas, ou seja, depois de esgotadas as possibilidades de atendimento de outros setores.<br \/>\nAs demandas devem, inicialmente, ser protocoladas nos setores espec\u00edficos.<\/p>\n<p><strong>Consultas t\u00e9cnicas e Jur\u00eddicas relacionadas \u00e0 atribui\u00e7\u00e3o profissional<\/strong> dever\u00e3o, inicialmente, ser protocoladas e analisadas nas C\u00e2maras Especializadas.<\/p>\n<p><strong>Den\u00fancia de obras ou servi\u00e7os<\/strong>, possivelmente sem a presen\u00e7a de um profissional legalmente habilitado no CREA\/PB, deve ser protocolada na Gerencia de Fiscaliza\u00e7\u00e3o atrav\u00e9s do e-mail: fiscalizacao@creapb.org.br.<\/p>\n<p><strong>Den\u00fancias contra profissionais registrados no CREA\/PB<\/strong> (\u00e9tica) devem ser protocoladas no Conselho, em cumprimento aos ritos da resolu\u00e7\u00e3o 1004\/2003 do CONFEA.<\/p>\n<p>&nbsp;<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17558-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"17558\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/site\/wp-json\/wp\/v2\/pages\/17554#wpcf7-f17558-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17558\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17558-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label>Tipo de Manifesta\u00e7\u00e3o:<\/label>\n<\/p>\n<fieldset>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-de-manifestacao\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipo-de-manifestacao\" value=\"Den\u00fancia\" \/><span class=\"wpcf7-list-item-label\">Den\u00fancia<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo-de-manifestacao\" value=\"Reclama\u00e7\u00e3o\" \/><span class=\"wpcf7-list-item-label\">Reclama\u00e7\u00e3o<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo-de-manifestacao\" value=\"Solicita\u00e7\u00e3o\" \/><span class=\"wpcf7-list-item-label\">Solicita\u00e7\u00e3o<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo-de-manifestacao\" value=\"Elogio\" \/><span class=\"wpcf7-list-item-label\">Elogio<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipo-de-manifestacao\" value=\"Sugest\u00e3o\" \/><span class=\"wpcf7-list-item-label\">Sugest\u00e3o<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/fieldset>\n<p><label for=\"assunto\">Assunto:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"assunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"assunto\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"assunto\" \/><\/span>\n<\/p>\n<p><label for=\"nome-razao-social\">Nome \/ Raz\u00e3o Social:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nome-razao-social\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"nome-razao-social\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome-razao-social\" \/><\/span>\n<\/p>\n<p><label for=\"email\">E-mail<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"email\" \/><\/span>\n<\/p>\n<p><label for=\"telefone\">Telefone<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefone\" \/><\/span>\n<\/p>\n<p><label for=\"endereco\">Endere\u00e7o:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"endereco\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"endereco\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"endereco\" \/><\/span>\n<\/p>\n<p><label for=\"bairro\">Bairro:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bairro\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"bairro\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"bairro\" \/><\/span>\n<\/p>\n<p><label for=\"cidade\">Cidade:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cidade\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"cidade\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cidade\" \/><\/span>\n<\/p>\n<p><label for=\"cep\">Cep:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cep\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"cep\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cep\" \/><\/span>\n<\/p>\n<p><label for=\"mensagem\">Mensagem da manifesta\u00e7\u00e3o:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mensagem\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" id=\"mensagem\" aria-invalid=\"false\" name=\"mensagem\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-info\" id=\"bt-enviar\" type=\"submit\" value=\"ENVIAR\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Como solicitar os servi\u00e7os da Ouvidoria: Atrav\u00e9s de Registro das Manifesta\u00e7\u00f5es Den\u00fancia \u2013 Pr\u00e1ticas de irregularidades ou de atos ilegais cometidos por profissionais ou empresas de engenharia e demais modalidades que necessitem da atua\u00e7\u00e3o do CREA\/PB, ou ainda, den\u00fancia de risco coletivo. Ser\u00e1 apurada mediante ind\u00edcio m\u00ednimo de relev\u00e2ncia, autoria e materialidade dos fatos. Reclama\u00e7\u00e3o \u2013 Manifesta\u00e7\u00e3o de insatisfa\u00e7\u00e3o relativa \u00e0 presta\u00e7\u00e3o de qualquer servi\u00e7o prestado pelo CREA\/PB. Elogio \u2013 Reconhecimento e\/ou satisfa\u00e7\u00e3o sobre o servi\u00e7o prestado pelo CREA\/PB. Sugest\u00e3o &#8211; Apresenta\u00e7\u00e3o de ideias ou formula\u00e7\u00e3o de propostas de aprimoramento dos servi\u00e7os prestado pelo CREA\/PB. Solicita\u00e7\u00e3o &#8211; Solicita\u00e7\u00e3o de provid\u00eancias [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17554","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/pages\/17554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/comments?post=17554"}],"version-history":[{"count":4,"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/pages\/17554\/revisions"}],"predecessor-version":[{"id":17576,"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/pages\/17554\/revisions\/17576"}],"wp:attachment":[{"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/media?parent=17554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}