{"id":25377,"date":"2026-07-07T10:06:40","date_gmt":"2026-07-07T13:06:40","guid":{"rendered":"https:\/\/creapb.org.br\/site\/?page_id=25377"},"modified":"2026-07-26T17:02:50","modified_gmt":"2026-07-26T21:02:50","slug":"blog-da-ouvidoria","status":"publish","type":"page","link":"https:\/\/creapb.org.br\/site\/blog-da-ouvidoria\/","title":{"rendered":"Blog da Ouvidoria"},"content":{"rendered":"<style>.creapb-ouv-banner{max-width:1140px;margin:0 auto 28px;padding:0 16px}.creapb-ouv-banner.creapb-ouv-bottom{margin:36px auto 8px}.creapb-ouv-banner img{display:block;width:100%;height:auto;border-radius:16px}.ouv-btn{text-decoration:none !important}<\/style>\n<figure class=\"creapb-ouv-banner creapb-ouv-top\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/ouvidoria-banner-1140x300.png\" alt=\"Blog da Ouvidoria\" loading=\"eager\"><\/figure>\n<div class=\"ouv-wrap\">\n<style>\n.ouv-wrap{--verde:#0B6E5F;--azul:#0E4C63;--ouro:#F4B400;--fundo:#EAF4F1;--tx:#1B2A3A;--tx2:#5A6B7B;font-family:inherit;color:var(--tx);line-height:1.55}\n.ouv-wrap *{box-sizing:border-box}\n.ouv-sec{padding:56px 20px}\n.ouv-in{max-width:1120px;margin:0 auto}\n.ouv-hero{background:linear-gradient(135deg,var(--verde) 0%,#0e8a75 60%,var(--azul) 100%);color:#fff;text-align:center}\n.ouv-hero .selo{display:inline-block;font-size:13px;letter-spacing:2px;text-transform:uppercase;background:rgba(255,255,255,.18);color:#fff!important;padding:7px 16px;border-radius:999px;margin-bottom:18px}\n.ouv-hero h1{font-size:44px;margin:0 0 12px;font-weight:800;color:#fff!important}\n.ouv-hero p{font-size:19px;opacity:.95;margin:0 auto 26px;max-width:640px;color:#fff!important}\n.ouv-btn{display:inline-block;background:var(--ouro);color:#1B2A3A!important;font-weight:700;text-decoration:none;padding:14px 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a{color:#0C326F;font-weight:600;text-decoration:none}\n.ouv-ouvidora a:hover{text-decoration:underline}\n@media(max-width:900px){.ouv-ouvidora{grid-template-columns:1fr}.ouv-ouvidora figure{max-width:190px}}\n\/* Cinco tipos numa linha so, sem quebra e sem rolagem horizontal, tambem no mobile *\/\n.ouv-tipos li{padding:clamp(4px,1.1vw,8px) clamp(6px,1.6vw,14px);font-size:clamp(8px,2.3vw,14px)}\n.ouv-tipos{min-width:0;max-width:100%}\n.ouv-grid2>*,.ouv-in>*{min-width:0}\n\/* Os cinco tipos dimensionados pela largura da COLUNA (nao da janela):\n   uma linha so, sem quebra e sem corte, do desktop ao celular. *\/\n.ouv-grid2>*{container-type:inline-size;min-width:0}\n.ouv-tipos{gap:clamp(2px,1.2cqw,10px)}\n.ouv-tipos li{font-size:clamp(7px,3cqw,14px);padding:clamp(4px,0.9cqw,8px) clamp(3px,1.8cqw,14px)}\n\/* A foto do destaque fica presa a sua propria caixa e nunca cobre o texto. *\/\n.ouv-destaque{position:relative}\n.ouv-destaque .img{position:relative;overflow:hidden}\n.ouv-destaque .img img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;object-position:50% 20%}\n.ouv-destaque .img span{position:relative;z-index:2}\n.ouv-destaque .txt{position:relative;z-index:1;background:#fff}\n.ouv-destaque>p{display:none!important}\n\/* Com o texto ampliado pelos botoes de acessibilidade os cinco tipos quebram em linha, em vez de serem cortados. *\/\nbody.creapb-font-scaled .ouv-tipos{flex-wrap:wrap;justify-content:center;row-gap:8px}\n<\/style>\n<section class=\"ouv-sec\">\n<div class=\"ouv-in ouv-grid2\">\n<div>\n<h2 class=\"ouv-h2\">O que \u00e9 a Ouvidoria<\/h2>\n<p class=\"ouv-lead\">Canal de comunica\u00e7\u00e3o direta entre o cidad\u00e3o e o CREA-PB, regido pela <strong>Lei n\u00ba 13.460\/2017<\/strong>, que garante o direito de participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos usu\u00e1rios dos servi\u00e7os p\u00fablicos. Toda manifesta\u00e7\u00e3o \u00e9 registrada, tratada e respondida.<\/p>\n<p class=\"ouv-lead\" style=\"margin:0\">Voc\u00ea pode enviar cinco tipos de manifesta\u00e7\u00e3o:<\/p>\n<ul class=\"ouv-tipos\">\n<li>Elogio<\/li>\n<li>Sugest\u00e3o<\/li>\n<li>Solicita\u00e7\u00e3o<\/li>\n<li>Reclama\u00e7\u00e3o<\/li>\n<li>Den\u00fancia<\/li>\n<\/ul>\n<div class=\"ouv-tipos-cta\"><a class=\"ouv-btn\" href=\"https:\/\/falabr.cgu.gov.br\/\" target=\"_blank\" rel=\"noopener\">Registrar manifesta\u00e7\u00e3o no Fala.BR \u2192<\/a><\/div>\n<\/p><\/div>\n<div class=\"ouv-canais\">\n<div class=\"ouv-canal\">\n<div class=\"t\">Fala.BR<\/div>\n<p><small>Plataforma oficial de ouvidoria. Registre e acompanhe sua manifesta\u00e7\u00e3o.<\/small><\/div>\n<div class=\"ouv-canal\">\n<div class=\"t\">E-mail<\/div>\n<p><small>ouvidoria@creapb.org.br<\/small><\/div>\n<div class=\"ouv-canal\">\n<div class=\"t\">Telefone<\/div>\n<p><small>(83) 3533-2510 \u00b7 (83) 3533-2525<\/small><\/div>\n<div class=\"ouv-canal\">\n<div class=\"t\">Presencial<\/div>\n<p><small>Sede do CREA-PB, atendimento das 8h \u00e0s 16h<\/small><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ouv-sec ouv-fundo\">\n<div class=\"ouv-in\">\n    <a href=\"https:\/\/creapb.org.br\/site\/nr-1-saude-mental-prevencao-ambiente-de-trabalho\/\" style=\"display: block; height: 100%; text-decoration: none; color: inherit;\"><\/p>\n<div class=\"ouv-destaque\">\n<div class=\"img\" style=\"position: relative; overflow: hidden;\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/almeria-carniato-ouvidora-2.jpg\" alt=\"Eng\u00aa. Almeria Carniato, Ouvidora do CREA-PB\" loading=\"lazy\" style=\"position: absolute; inset: 0px; width: 100%; height: 100%; object-fit: cover; display: block;\"><span style=\"position: relative; z-index: 2;\">\u2605 Em destaque<\/span><\/div>\n<div class=\"txt\">\n        <span class=\"ouv-chip\">Ouvidoria<\/span><\/p>\n<h3>NR-1 refor\u00e7a a import\u00e2ncia da sa\u00fade mental e da preven\u00e7\u00e3o no ambiente de trabalho<\/h3>\n<p class=\"ouv-lead\">As atualiza\u00e7\u00f5es da norma incluem os riscos psicossociais e a sa\u00fade mental na gest\u00e3o de riscos das organiza\u00e7\u00f5es. Para a ouvidora do CREA-PB, Eng\u00aa. Almeria Carniato, cuidar das pessoas \u00e9 fortalecer as organiza\u00e7\u00f5es.<\/p>\n<div class=\"meta\" style=\"font-size:13px;color:#3E4C59;font-weight:600\">21\/07\/2026 \u00b7 Ouvidoria<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/a>\n  <\/div>\n<\/section>\n<section class=\"ouv-sec\">\n<div class=\"ouv-in\">\n<h2 class=\"ouv-h2\" style=\"text-align:center;margin-bottom:30px\">\u00daltimas publica\u00e7\u00f5es<\/h2>\n<div class=\"ouv-cards\"><a href=\"https:\/\/creapb.org.br\/site\/crea-pb-realiza-sessao-plenaria-n-o-761-com-retorno-do-presidente-renan-azevedo\/\" style=\"display: block; height: 100%; text-decoration: none; color: inherit;\"><\/p>\n<div class=\"ouv-card\">\n<div class=\"top\" style=\"position: relative; overflow: hidden;\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/plenaria-768x432.jpeg\" alt=\"Crea-PB realiza sess\u00e3o plen\u00e1ria n.\u00ba 761 com retorno do presidente Renan Azevedo\" loading=\"lazy\" style=\"position: absolute; inset: 0px; width: 100%; height: 100%; object-fit: cover; display: block;\"><\/div>\n<div class=\"bd\"><span class=\"ouv-chip\">Not\u00edcias<\/span><\/p>\n<h4>Crea-PB realiza sess\u00e3o plen\u00e1ria n.\u00ba 761 com retorno do presidente Renan Azevedo<\/h4>\n<div class=\"meta\">14\/07\/2026<\/div>\n<\/div>\n<\/div>\n<p><\/a><a href=\"https:\/\/creapb.org.br\/site\/colegio-de-inspetores-do-crea-pb-debate-fiscalizacao-planejamento-e-seguranca-em-obras-durante-reuniao-em-cajazeiras\/\" style=\"display: block; height: 100%; text-decoration: none; color: inherit;\"><\/p>\n<div class=\"ouv-card\">\n<div class=\"top\" style=\"position: relative; overflow: hidden;\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/cajazeiras-scaled-1-768x576.jpeg\" alt=\"Col\u00e9gio de Inspetores do Crea-PB debate fiscaliza\u00e7\u00e3o, planejamento e seguran\u00e7a em obras durante reuni\u00e3o em Cajazeiras\" loading=\"lazy\" style=\"position: absolute; inset: 0px; width: 100%; height: 100%; object-fit: cover; display: block;\"><\/div>\n<div class=\"bd\"><span class=\"ouv-chip\">Not\u00edcias<\/span><\/p>\n<h4>Col\u00e9gio de Inspetores do Crea-PB debate fiscaliza\u00e7\u00e3o, planejamento e seguran\u00e7a em obras durante reuni\u00e3o em Cajazeiras<\/h4>\n<div class=\"meta\">14\/07\/2026<\/div>\n<\/div>\n<\/div>\n<p><\/a><a href=\"https:\/\/creapb.org.br\/site\/ceec-do-crea-pb-debate-transferencia-do-direito-de-construir-em-reuniao-com-secretario-de-planejamento-de-joao-pessoa\/\" style=\"display: block; height: 100%; text-decoration: none; color: inherit;\"><\/p>\n<div class=\"ouv-card\">\n<div class=\"top\" style=\"position: relative; overflow: hidden;\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/TDC-Transferencia-do-Direito-de-Construir-768x576.png\" alt=\"CEEC do Crea-PB debate Transfer\u00eancia do Direito de Construir em reuni\u00e3o com secret\u00e1rio de Planejamento de Jo\u00e3o Pessoa\" loading=\"lazy\" style=\"position: absolute; inset: 0px; width: 100%; height: 100%; object-fit: cover; display: block;\"><\/div>\n<div class=\"bd\"><span class=\"ouv-chip\">Not\u00edcias<\/span><\/p>\n<h4>CEEC do Crea-PB debate Transfer\u00eancia do Direito de Construir em reuni\u00e3o com secret\u00e1rio de Planejamento de Jo\u00e3o Pessoa<\/h4>\n<div class=\"meta\">10\/07\/2026<\/div>\n<\/div>\n<\/div>\n<p><\/a><a href=\"https:\/\/creapb.org.br\/site\/senge-pb-convoca-eleicoes-para-o-bienio-2026-2028-no-dia-21-de-julho\/\" style=\"display: block; height: 100%; text-decoration: none; color: inherit;\"><\/p>\n<div class=\"ouv-card\">\n<div class=\"top\" style=\"position: relative; overflow: hidden;\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/senge-768x960.jpeg\" alt=\"SENGE-PB convoca elei\u00e7\u00f5es para o bi\u00eanio 2026-2028 no dia 21 de julho\" loading=\"lazy\" style=\"position: absolute; inset: 0px; width: 100%; height: 100%; object-fit: cover; display: block;\"><\/div>\n<div class=\"bd\"><span class=\"ouv-chip\">Not\u00edcias<\/span><\/p>\n<h4>SENGE-PB convoca elei\u00e7\u00f5es para o bi\u00eanio 2026-2028 no dia 21 de julho<\/h4>\n<div class=\"meta\">07\/07\/2026<\/div>\n<\/div>\n<\/div>\n<p><\/a><a href=\"https:\/\/creapb.org.br\/site\/sistema-confea-crea-e-mutua-define-dirigentes-eleitos-para-o-proximo-mandato\/\" style=\"display: block; height: 100%; text-decoration: none; color: inherit;\"><\/p>\n<div class=\"ouv-card\">\n<div class=\"top\" style=\"position: relative; overflow: hidden;\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/WhatsApp-Image-2026-07-04-at-17.13.52-768x544.jpeg\" alt=\"Sistema Confea\/Crea e M\u00fatua define dirigentes eleitos para o pr\u00f3ximo mandato\" loading=\"lazy\" style=\"position: absolute; inset: 0px; width: 100%; height: 100%; object-fit: cover; display: block;\"><\/div>\n<div class=\"bd\"><span class=\"ouv-chip\">Not\u00edcias<\/span><\/p>\n<h4>Sistema Confea\/Crea e M\u00fatua define dirigentes eleitos para o pr\u00f3ximo mandato<\/h4>\n<div class=\"meta\">04\/07\/2026<\/div>\n<\/div>\n<\/div>\n<p><\/a><a href=\"https:\/\/creapb.org.br\/site\/crea-pb-mantem-estrutura-de-apoio-aos-profissionais-durante-as-eleicoes-do-sistema-confea-crea-e-mutua-nesta-sexta-feira-3\/\" style=\"display: block; height: 100%; text-decoration: none; color: inherit;\"><\/p>\n<div class=\"ouv-card\">\n<div class=\"top\" style=\"position: relative; overflow: hidden;\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/AVISOS-1-768x576.png\" alt=\"Crea-PB mant\u00e9m estrutura de apoio aos profissionais durante as Elei\u00e7\u00f5es do Sistema Confea\/Crea e M\u00fatua nesta sexta-feira (3)\" loading=\"lazy\" style=\"position: absolute; inset: 0px; width: 100%; height: 100%; object-fit: cover; display: block;\"><\/div>\n<div class=\"bd\"><span class=\"ouv-chip\">Not\u00edcias<\/span><\/p>\n<h4>Crea-PB mant\u00e9m estrutura de apoio aos profissionais durante as Elei\u00e7\u00f5es do Sistema Confea\/Crea e M\u00fatua nesta sexta-feira (3)<\/h4>\n<div class=\"meta\">02\/07\/2026<\/div>\n<\/div>\n<\/div>\n<p><\/a><\/div>\n<\/p><\/div>\n<\/section>\n<div class=\"ouv-sec\">\n<div class=\"ouv-in\">\n<h2 class=\"ouv-h2\">Quem responde pela Ouvidoria<\/h2>\n<div class=\"ouv-ouvidora\">\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/almeria-carniato-ouvidora-2.jpg\" alt=\"Engenheira Almeria Carniato, Ouvidora do CREA-PB\" loading=\"lazy\" width=\"600\" height=\"800\"><\/figure>\n<div>\n<p class=\"nome\">Eng\u00aa. Almeria Carniato<\/p>\n<p class=\"cargo\">Ouvidora do CREA-PB<\/p>\n<p>Respons\u00e1vel pelo acolhimento, tratamento e resposta das manifesta\u00e7\u00f5es encaminhadas ao Conselho, com sigilo, imparcialidade e retorno ao cidad\u00e3o.<\/p>\n<ul>\n<li>E-mail: <a href=\"mailto:ouvidoria@creapb.org.br\">ouvidoria@creapb.org.br<\/a><\/li>\n<li>Telefone: <a href=\"tel:8335332510\">(83) 3533-2510<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<figure class=\"creapb-ouv-banner creapb-ouv-bottom\"><img decoding=\"async\" src=\"https:\/\/creapb.org.br\/site\/wp-content\/uploads\/2026\/07\/ouvidoria-banner-1140x340.jpg\" alt=\"Blog da Ouvidoria\" loading=\"eager\"><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>O que \u00e9 a Ouvidoria Canal de comunica\u00e7\u00e3o direta entre o cidad\u00e3o e o CREA-PB, regido pela Lei n\u00ba 13.460\/2017, que garante o direito\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25377","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/pages\/25377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/comments?post=25377"}],"version-history":[{"count":0,"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/pages\/25377\/revisions"}],"wp:attachment":[{"href":"https:\/\/creapb.org.br\/site\/wp-json\/wp\/v2\/media?parent=25377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}